Applicant Manager and Viewing Assistant
Job Description
Role Overview:
Your day-to-day workload will be varied, consisting of anything from arranging viewings, taking property details for market appraisals, registering buyers’ requirements and updating our clients on the progress of their property sales, to name but a few.
As well as this you will also be assisting the Sales team with carrying out property viewings in and around the Clapham and surrounding areas.
If you have a confident and polite telephone manner alongside a strong background in client delivery and administration and are looking for a new challenge, we'd love to hear from you.
Please see a full job spec linked below
Applicant Manager Job Description
Team Overview:
Savills' culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.
Key Responsibilities of the Role:
A possible, first point of contact for new and existing buyers/ clients
Marketing support – setting up property files in readiness for advertising, (including completion of due diligence in line with AML/KYC Savills Policies), coordinating & working with our clients & 3rd party brochure companies, organising property previews for the office based & viewing teams in readiness of advertising.
Creating new applicant files and maintaining buyer relationships, for our extensive database
Invoicing
Contacting warm leads via email and telephone (circa 65% of the role)
Creating new applicant files and maintaining buyer relationships, for our extensive database
Updating the sales team with potential leads for both active buyers and prospective vendors
Screening potential buyers for suitability
Professional and respectful manner fitting of a Savills representative
Comply with Savills Code of Conduct and Policies.
Additional responsibilities:
Effective coordination of third party requests such as surveys
Supporting the Office Manager with reporting and achieving KPI's
Occasional local property viewings
Updating solicitors and agents on chain details
Skills, Knowledge and Experience:
Experience
Previous applicant management/negotiator experience welcome, but not essential
Skills and Knowledge
Proactive: takes initiative within active applicant management
Detail orientated: meticulous in sourcing and recording accurate data
Strong team player who builds relationships and consults with others, quickly establishes trust and credibility
Ability to work concurrently on multiple projects
Strong communication skills, both verbal and written
Excellent telephone manner, administration and IT skills
Strong organisational skills and communication skills both verbal and written
Previous sales and/or sales/ administrative experience in a fast-paced environment
A great work ethic, with a positive, driven attitude
The confidence to initiate quality conversation to extract relevant, information from people
Full UK driving licence
Assessment applicants can expect during selection
2-stage interview
Occupational Behavioural Questionnaire