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Job Description
JOB PURPOSE:
To provide essential support for warehouse management systems and related technologies, ensuring operational continuity and efficiency. This role focuses on resolving system issues, assisting end-users, and maintaining data accuracy while collaborating with IT and operations teams. By monitoring systems, troubleshooting problems, and contributing to testing and training, you will help drive smooth warehouse processes and reliable system performance.
MAIN RESPONSIBILITIES:
• Handle IT tickets related to WMS and operational systems.
• Investigate and solve WMS issues (user errors, system behavior, data checks).
• Escalate complex incidents to resolver groups and follow up until resolution.
• Perform daily monitoring of WMS, scanners, printers, labels, and system interfaces.
• Support end-users on the shop floor with WMS processes and system usage.
• Execute basic SQL queries to analyze issues and verify data.
• Participate in testing during system changes, releases, and new implementations.
• Train users when system changes occur and maintain simple documentation.
• Support basic IT tasks (accounts, access, devices) in cooperation with IT teams.
To provide essential support for warehouse management systems and related technologies, ensuring operational continuity and efficiency. This role focuses on resolving system issues, assisting end-users, and maintaining data accuracy while collaborating with IT and operations teams. By monitoring systems, troubleshooting problems, and contributing to testing and training, you will help drive smooth warehouse processes and reliable system performance.
MAIN RESPONSIBILITIES:
• Handle IT tickets related to WMS and operational systems.
• Investigate and solve WMS issues (user errors, system behavior, data checks).
• Escalate complex incidents to resolver groups and follow up until resolution.
• Perform daily monitoring of WMS, scanners, printers, labels, and system interfaces.
• Support end-users on the shop floor with WMS processes and system usage.
• Execute basic SQL queries to analyze issues and verify data.
• Participate in testing during system changes, releases, and new implementations.
• Train users when system changes occur and maintain simple documentation.
• Support basic IT tasks (accounts, access, devices) in cooperation with IT teams.
Employee perks, benefits
• Working for a large international company
• 10% monthly bonus
• Fully paid meal voucher by the employer in the value of EUR 6,98/day
• Reward for employee referral (EUR 300)
• MultiSport card with a contribution from the employer
• Fully paid life insurance by the employer
• The possibility of career growth and education
• Working in a pleasant working environment
• Opportunities for personal development and professional growth are supported by the necessary educational activities
Further information will be communicated on the interview.
• 10% monthly bonus
• Fully paid meal voucher by the employer in the value of EUR 6,98/day
• Reward for employee referral (EUR 300)
• MultiSport card with a contribution from the employer
• Fully paid life insurance by the employer
• The possibility of career growth and education
• Working in a pleasant working environment
• Opportunities for personal development and professional growth are supported by the necessary educational activities
Further information will be communicated on the interview.
Wage (gross)
Basic salary 1584€ + 10% (158€) bonus
(A final salary package will be the subject of negotiations based on the candidate‘s experience)
(A final salary package will be the subject of negotiations based on the candidate‘s experience)
Language skills
English - Intermediate (B1) and Slovak - Proficiency (C2)
Personality requirements and skills
• Experience in warehouse operations and understanding of basic warehouse processes.
• Experience with at least one WMS (preferably Blue Yonder).
• Basic SQL knowledge (read/write simple queries).
• Communicative English (written and spoken).
• Valid driving license (B).
• Ability to work in a multi-shift environment.
• Good communication skills and problem-solving mindset.
• Other programming or scripting languages are an advantage.
• Experience with at least one WMS (preferably Blue Yonder).
• Basic SQL knowledge (read/write simple queries).
• Communicative English (written and spoken).
• Valid driving license (B).
• Ability to work in a multi-shift environment.
• Good communication skills and problem-solving mindset.
• Other programming or scripting languages are an advantage.
Information about the selection process
The personal data presented in the CV will be processed and stored by DHL Logistics (Slovakia), spol. s.r.o., DHL Exel Slovakia, s.r.o., DHL Supply Chain (Slovakia) s.r.o. in accordance with Act No. 18/2018 Coll. On the Protection of Personal Data as amended. The personal information will be exclusively processed for the purpose of selecting suitable candidates for the advertised vacancy. After the selection process or 6 months the latest after receiving your personal data all your personal information will be destroyed in accordance with the Law. More information on udaje.dhl.com