Senior Director, Software Implementation Services

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

Provides strategic and operational leadership for the design, delivery, and ongoing support of healthcare data interoperability solutions. Leads a team of integration engineers, HL7/FHIR specialists, and implementation analysts in deploying interface and integration projects that connect clinical, financial, and administrative systems. Partners with clients, internal product teams, and vendors to ensure seamless data exchange, regulatory compliance, and high-quality implementation outcomes.

This is a remote position

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Leadership & Team Development

• Lead, mentor, and grow a team of integration engineers and implementation specialists
• Define strategic vision for interface/integration services aligned with organizational goals
• Manage budgets, resource allocation, and workforce planning • Drive continuous improvement using metrics, client feedback, and industry trends

Implementation Delivery

• Oversee end-to-end HL7/FHIR interface implementations (scoping through post-go-live)
• Direct complex multi-system integrations: EHR, lab, imaging, pharmacy, RCM, population health
• Serve as executive sponsor and senior escalation point for critical implementations
• Ensure adherence to timelines, budgets, and client milestones

Technical Oversight

• Oversee interface engine administration (Mirth, Rhapsody, Azure)
• Champion FHIR API adoption including SMART on FHIR, OAuth 2.0, and RESTful patterns
• Ensure compliance with ONC 21st Century Cures Act, CMS Interoperability Rule, and TEFCA
• Guide HL7 v2.x/CDA standards, FHIR profiling, data mapping, and interface build quality

Client Engagement & Support

• Build trusted relationships with C-suite and IT leadership at client organizations
• Lead team in support of client post go live for updates or issue resolution
• Support pre-sales technical assessments, RFP responses, and solution demos
• Ensure SLA compliance, proactive monitoring, and structured incident management

Qualifications

Required

• Bachelor’s in Computer Science, Health Informatics, or related field
• 8–10+ years in healthcare IT implementation, interface development, or interoperability
• 4–5+ years in a people leadership or management role
• Expert knowledge of HL7 v2.x message types (ADT, ORM, ORU, SIU, MDM, DFT)
• Strong FHIR R4/R5 knowledge: resources, profiles, US Core
• Proficiency with integration engine platforms (Mirth, Rhapsody, or equivalent)
• Familiarity with RESTful APIs, SOAP, JSON, XML, CDA/C-CDA, and HIPAA requirements

Preferred

• HL7 FHIR Certified Implementer, CPHIMS/CAHIMS, PMP, or equivalent certification
• SMART on FHIR application development and OAuth 2.0 experience
• Cloud HIT platform experience: AWS, Azure
• DevOps, CI/CD, and interface testing automation experience
• Prior experience in healthcare provider, payer, or HIT vendor organization

Core Competencies

Leadership & People Development Inspires teams; develops talent; builds a culture of accountability and growth.

Strategic Thinking Translates vision into action; positions services for long-term market relevance.

Technical Acumen Maintains HL7/FHIR fluency; guides architecture and solution design decisions.

Client Partnership Builds trust-based relationships; drives satisfaction and identifies growth opportunities

We Offer:

• Remote, predictable, full-time, M-F days within your timezone (EST, CT, MT, PST) 

• Salary commensurate to skill level

• Medical, Dental, Vision, long-term disability insurance, life insurance coverage and more

• 401K with company match

• Holidays, Flexible/Uncapped paid time off,

• Allowance for certifications/continuing education

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.