Merchant Onboarding Specialist

This role’s focus is to support merchants during the pre-submission stage of onboarding with payment partners.

The main responsibility of this role is to help clients become ready for submission to PSPs, acquirers, APM providers, gateways, and other payment partners. The Merchant Onboarding Specialist will review the merchant’s product, website/app, business model, customer journey, pricing, policies, subscription flow, refund flow, and other public-facing elements against the acceptance criteria of payment partners.

This is not a KYB/KYC documentation role, not a formal compliance approval role, and not a technical integration role. The company acts as an advisory, while final underwriting and approval decisions remain with the payment partner.

A strong fit would be someone with experience in merchant underwriting, merchant risk review, merchant onboarding, compliance operations, or payment partner approval processes at a PSP, acquirer, gateway, payment platform, payment facilitator.

Key Responsibilities

• Support merchants during the pre-submission stage of onboarding with payment partners.

• Review merchant websites/apps from a payment partner readiness perspective.

• Understand the merchant’s product, business model, vertical, pricing, customer journey, payment flow, subscription model, refund flow, and risk profile.

• Identify gaps that may cause avoidable questions, delays, pushbacks, or rejection from PSPs/acquirers/APMs.

• Help merchants correct business, product, website, policy, and public-facing information before submission.

• Translate payment partner acceptance criteria into clear, practical action points for merchants.

• Prepare merchant readiness summaries and action plans.

• Track merchant onboarding statuses, blockers, required changes, deadlines, and next steps.

• Use existing internal templates and partner acceptance criteria, while helping improve them based on real cases.

• Escalate complex, borderline, high-risk, or partner-sensitive cases to the Head of Department.

• Coordinate with internal teams where needed.

• Communicate with payment partners mainly for introductions, clarification of acceptance criteria, or occasional readiness-related questions.

• Help reduce avoidable partner pushbacks caused by weak preparation before submission.

• Responsible for the successful end-to-end onboarding cycle of our merchants with acquirers/PSP/other partners.

The role is focused on merchant readiness before submission, not formal KYB/KYC review.