Manager, In-Restaurant Training
Job Description
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
As the Manager, In-Restaurant Training, you are the field execution leader responsible for turning national training strategy into consistent, measurable restaurant support across assigned markets, Brand Partners, and business priorities. You manage and coach In-Restaurant Trainers, own deployment discipline, and ensure training support is targeted, practical, and tied to behavior change and restaurant performance.
You will:
Lead day-to-day field training execution for assigned markets, including Trainer deployment, Training Request Ticket prioritization, restaurant support plans, follow-up expectations, and service-level consistency.
Manage, coach, and develop In-Restaurant Trainers to strengthen facilitation quality, restaurant coaching, operational observation, documentation, and consistent application of brand-standard training practices.
Translate business priorities, Training Request Ticket trends, restaurant performance data, guest feedback, operational results, and Trainer observations into right-sized training plans with clear objectives, success measures, follow-up actions, and documented outcomes.
Partner closely with Field Operations, FBCs, Regional Business Directors, Company Operations Leaders, and Brand Partner stakeholders to align training support to the highest-impact restaurant capability gaps, strategic rollouts, LTOs, and national initiatives.
Lead field readiness and training support for New Restaurant Openings, operational rollouts, targeted performance interventions, Brand Partner support needs, and other priority business efforts as assigned.
Validate the quality and consistency of In-Restaurant training support by observing Trainer delivery, reviewing case documentation, monitoring follow-up actions, and identifying whether support is driving adoption, behavior change, and operational impact.
Facilitate training and coaching in restaurants, small groups, classroom settings, and virtual environments as needed, consistently modeling brand-standard behaviors and practical coaching techniques.
Build and maintain reporting routines that summarize training activity, actions taken, results achieved, unresolved gaps, and recommendations for content, tools, processes, or program improvements.
Use tools such as Flavor Lab (LMS), Zenput, BI, performance data, ticketing systems, and field feedback loops to track adoption, identify gaps, and communicate progress to Training, Field Ops, and Brand Partner stakeholders.
Identify common capability gaps and partner with the Sr. Manager, Learning & Development, Operations, HR, and subject matter experts to improve training tools, job aids, coaching resources, and deployment practices.
Foster a culture of accountability, continuous learning, practical problem solving, and restaurant-first support within the In-Restaurant Training team.
This role is a blend of people leadership, field training execution, facilitation oversight, data-driven diagnosis, and continuous improvement. You are the connector between national training priorities, Trainer execution, and restaurant-level performance impact.
WHAT YOU’LL NEED
Experience working in a food service, food production, restaurant, hospitality, or franchise environment; multi-unit quick service or fast casual restaurant experience preferred.
4+ years of experience in training, operations, field enablement, restaurant operations, or restaurant performance support.
1+ years of experience leading, coaching, or developing training professionals, restaurant leaders, or field-based teams.
Experience building, deploying, or managing training plans from needs assessment through implementation, follow-up, and measurement.
Experience using performance data, guest feedback, operational trends, training observations, and field input to diagnose capability gaps and recommend practical solutions.
Strong facilitation and coaching skills across restaurant, classroom, small-group, and virtual environments.
Experience managing multiple priorities, stakeholders, support requests, and field timelines in a fast-paced environment.
Strong communication skills with the ability to influence cross-functional partners, field leaders, Brand Partners, and internal Training team members.
Experience measuring and reporting training outcomes, including adoption, completion, behavior change, operational impact, time to competency, or performance improvement.
Familiarity with LMS platforms, training content tools, restaurant training systems, ticketing workflows, dashboards, or field execution tools preferred.
Ability to travel up to 50%.
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.