IT Support Specialist

This position is accountable for ensuring continuity of computer system services for all company computer users by providing the technical support and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.     Primary Responsibilities:

Provide application, operating system (Windows), networking and telephone support to local and remote staff. Manage help desk and technical support requests via phone and ticketing system (Samanage). Configuration, deployment and maintenance of all company workstations and associated peripherals (printers/faxes etc.) as well as maintaining workstation user accounts including setting up new user accounts, remov