Associate - Data Center Ops

• Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability.

• Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability.

• Complete frequency-based infrastructure maintenance tasks, including hardware replacement and troubleshooting.

• Knowledge of ITSM and Enterprise tools, with specific value supporting change management, controls, risk mitigation.

• Base knowledge supporting network architecture, infrastructure engineering and technology operations support.

• Base knowledge supporting systems, storage, voice/carrier platforms.

• Build detailed maintenance and fixing procedures.

• Apply expertise and experience to analyze various data center hardware components and system configurations to optimize performance.

• Examine failures for trends and contributing factors, supporting and/or performing corrective actions independently.

• Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions.

• Respond to Service Requests (SR) and Incident Management Reports (IMR)

• Install equipment and terminate cables while working in proximity to hazardous electrical voltages.

• Install, terminate and attach network cables without interrupting adjacent business-critical connections.

• Raise data center availability risks to DCI leadership.

• Supports leaders in designing and implementing policy, standards and procedures.

• Crosstrain and/or mentor technicians /peers in relevant skills to support knowledge transfer and succession planning.

• Lead in-house and vendor resources and supervise and lead workflow queues.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs

Minimum Qualifications

High School or equivalent experience

Experience in a data center environment

Preferred Qualifications

• Certification - Equipment Manufacturers Factory or site-specific training

• Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications networks, BICSI Installer 1 certification, Cisco CCNA equivalent

• Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification.

• Advanced knowledge of infrastructure or data processing-based systems and equipment, with proven analytical, problem solving and decision-making skills.

• General solid understanding of Microsoft Office Suite desktop applications.

• System/Platform Domain Knowledge

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.