Medical Scheduler II - Central Scheduling

Knowledge and Skills Required:- Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training.- Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area.- Adheres to all established workflows, scripting, and department greetings.- Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users.- Continuously achieves key department performance objectives such as quality assurance and productivity. - Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution.- Demonstrates consistent and...