Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior/Staff User Researcher in the United States.
This role is focused on shaping how critical government digital services are designed, improved, and delivered for millions of people who rely on them every day. You will lead high-impact user research across complex, sensitive, and mission-driven systems, helping teams deeply understand user needs and translate them into better public services. Working within cross-functional agile teams, you will define research strategy, design and execute studies, and ensure insights directly inform product, design, and policy decisions. The environment is highly collaborative and purpose-driven, requiring strong alignment between research activities and broader organizational and policy goals. You will work with diverse user populations, including individuals interacting with sensitive personal data systems, ensuring accessibility, clarity, and trust in every experience. This is a high-impact opportunity to influence digital public services at scale while advancing human-centered design in government technology.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior/Staff User Researcher in the United States.
This role is focused on shaping how critical government digital services are designed, improved, and delivered for millions of people who rely on them every day. You will lead high-impact user research across complex, sensitive, and mission-driven systems, helping teams deeply understand user needs and translate them into better public services. Working within cross-functional agile teams, you will define research strategy, design and execute studies, and ensure insights directly inform product, design, and policy decisions. The environment is highly collaborative and purpose-driven, requiring strong alignment between research activities and broader organizational and policy goals. You will work with diverse user populations, including individuals interacting with sensitive personal data systems, ensuring accessibility, clarity, and trust in every experience. This is a high-impact opportunity to influence digital public services at scale while advancing human-centered design in government technology.