Customer Service Representative (Level III)
Job Description
Must be able to work shift from 6:00am-8:00pm and be flexible
Training class will be 10:00am-7:00pm Monday through Friday
• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Handles customer calls with somewhat more complexity.
• The bank is closed on Thanksgiving, Christmas and New Years Day.
• All contractors will be expected to work all other days of the week.
Job Requirements:
Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.
• Call center exp desired MUST be able to navigate through multiple systems
• Smile in your voice customer service.
• Mortgage exp helpful.
• Requires advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
- 2-5 years of experience as a CSR.
- BILINGUAL (Spanish and English) a plus.
- Good job stability.