Service one Agent - Jumeirah Carlton Tower
Job Description
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Agent to join us at Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
Answer all calls promptly and professionally according to departmental standards
Handle all incoming and outgoing faxes, messages for in-house and expected guests
Efficiently manage all emergencies and ensure requests are addressed promptly
Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS.
Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly.
Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers.
About you
The ideal candidate for this position will have the following experience and qualifications:
Experience engaging with internal stakeholders including Front Office, Housekeeping, Food & Beverage, HR, and Security, as well as external contacts such as guests, travel agents, suppliers, and vendor
High School Diploma (or equivalent) as a minimum educational requirement
1–2 years of experience in a five-star hotel or similar luxury hospitality environment
Strong communication and interpersonal skills to effectively manage stakeholder relationships and deliver excellent guest service
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include -
Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Health care and insurance benefits
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Jumeirah perks website access – discount
Dry cleaning of uniform or Business attire
Meals on duty!