Service Desk Technician
Job Description
Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!
We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?
It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.
We are looking for a customer-oriented Service Desk Technician to provide first-line IT support to internal users. The role focuses on resolving incidents, supporting Microsoft 365 environments, and ensuring a smooth user experience.
What You’ll do:
Handle IT incidents and service requests via phone, email, or ticketing system
Troubleshoot issues related to Windows, Microsoft 365, and hardware
Manage user accounts (Active Directory / Azure AD)
Set up and configure laptops, software, and peripherals
Escalate complex issues when needed
Maintain accurate ticket documentation
Contribute to knowledge base and user support materials