Business Operations Lead

Responsibilities

Program Management and Operational Support

• Work with our People Analytics team to compile, track, and analyze workforce data - including headcount metrics/movements, retention, turnover trends, and engagement survey results.
• Create dashboards and reports to provide actionable insights for various team leads.
• Assist with department-level operational processes, including various tax tracking work, project coordination/execution, and resource allocation.
• Coordinate and manage logistics for key initiatives, including leadership meetings, offsites, and internal communication strategies.
• Facilitate collaboration and communication across partner teams, ensuring streamlined workflows and effective knowledge sharing.

Talent Support and People Ops Partnership

• Assist in coordinating and executing talent management programs, including onboarding, performance reviews, and development initiatives.
• Act as a point of contact for employees and managers to address day-to-day People-related inquiries and challenges.
• Support People Ops partnership activities such as workforce planning, team engagement, and various business initiatives.
• Research best practices in talent development and provide data-driven, tailored recommendations to enhance and refine our programs and processes.
• Serve as a Program Manager for quarterly performance reviews, including managing the process and updating review templates. Create and execute training and documentation as needed.

Qualifications

• Bachelor's degree in a related field (Organizational Development, Business, Finance, Psychology, Human Resources, etc.).
• 6+ years of experience in talent development, business operations, and/or program management, preferably in a finance or fintech organization.
• Ability to write Google Apps Scripts or learn to in order to better automate our processes.
• Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Excellent communication skills, with the ability to effectively communicate complex information to different audiences and stakeholders.
• Independent self-starter with a flexible and innovative approach.
• Strong analytical and problem-solving skills with the ability to think critically and make sound decisions.
• Experience in cross-team project management and collaboration.

Annual base salary ranges. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits.