Customer Service Specialist

Position Summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met.

Tasks And Responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
• Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP’s functionality and be able to maneuver through the system efficiently
• Champion’s process improvements: looks for ways to improve Customer Care processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements.

Some of these tasks include:
o Managing offsite inventory.
o Planning/managing orders required for production lines.
o Placing purchase orders with suppliers.
o Perform manual shipping/invoicing transactions within SAP.
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic customers.
• Relationship Management: to build and maintain strong business relationship with all customers.

Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook.

BASIC QUALIFICATIONS:
• High school diploma or GED.
• Minimum of 1-2 years of customer service experience in an inbound call center.
• 6 months of SAP experience within the past 5 years.
• Proficient skills in MS Word, Excel and Outlook.

To know more about this position, please contact:

Apurva Pandya

Technical Recruiter

425-216-3359