Customer Quality Engineer II

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

Customer Quality Engineer II

• Estimated annual base pay: $75,000.00 (minimum) - $97,000.00 (midpoint) - $120,000.00 (maximum)
• All members included in annual cash bonus opportunity. 
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 
• Voluntary benefits, including:  
  • Home / Auto Insurance discounts 
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Key Responsibilities:

• Develop Quality Assurance Processes: Establishes and maintains quality assurance protocols to ensure compliance with customer specifications and industry standards.

• Analyze Quality Issues: Identifies, investigates, and resolves customer quality problems by applying technical expertise and systematic problem solving techniques.

• Collaborate with Cross Functional Teams: Works closely with engineering, production, and customer service departments to address and mitigate quality related challenges.

• Maintain Quality Documentation: Creates and updates comprehensive quality reports and documentation to track performance metrics and support continuous improvement initiatives.

• Provide Team Guidance: Offers informal mentorship and support to new team members, enhancing their understanding of quality engineering practices and fostering team development.

Key Skills:

• Quality Assurance: Expertise in ensuring products meet quality standards and customer requirements.

• Root Cause Analysis: Skilled in identifying and addressing the underlying causes of quality issues.

• Process Improvement: Proficient in evaluating and enhancing manufacturing or service processes to boost quality and efficiency.

• Data Analysis: Adept at interpreting quality data and metrics to inform decision making.

• Technical Documentation: Competent in creating and maintaining detailed quality reports and documentation.

• Customer Relationship Management: Ability to manage and communicate effectively with customers regarding quality concerns.

• Problem Solving: Strong capability to resolve quality related issues using technical expertise and judgment.

• Communication: Skilled in explaining complex quality information clearly to team members and stakeholders.

• Statistical Process Control (SPC): Knowledgeable in applying statistical methods to monitor and control processes.

• Cross functional Collaboration: Effective in working with different departments to achieve quality objectives.

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).   All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.