Information Services Specialist - Service Desk Call Center

As a dedicated IT Service Desk Agent, you will provide timely technical support to clinical and administrative staff, ensuring the seamless operation of critical systems that support patient care. This role involves troubleshooting hardware, software, and network issues, managing service requests, and maintaining strict adherence to healthcare regulations such as HIPAA to protect sensitive patient data. Our agents deliver clear communication, prioritize urgent issues, and collaborate with IT support teams to minimize downtime and ensure high-quality, reliable service in a fast-paced, patient-focused environment.