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This position reports to:

Sales Support Manager

We are building a new Technical Support (TS) team dedicated to ABB's medium voltage (MV) indoor component OEM market in China. This role delivers comprehensive technical sales support to deepen customer collaboration, drive innovation, and enhance customer experience through agile technical expertise.

Your mission is to integrate ABB deeper into partners' standard designs and supply chains, unlock new business opportunities through technical excellence, and improve customer satisfaction with responsive and expert support.

Key Responsibilities

Track 1 – Agile Regional Sales & Panel Builder Support

Early-Stage Project Support

Support Field Sales Engineers (FES) and Panel Builders (PBs) in the early project stage
Influence sales projects through technical consultation and expertise
Shape project specifications and requirements; draft project-based technical bulletins
Support bidding and quotation processes

Product & Solution Innovation for Panel Builders

Deepen ABB's integration into PB standard designs and supply chains
Provide agile technical support, customized configurations, and dedicated solutions
Increase share-of-business and customer stickiness through technical excellence
Collaborate with PBs and engineering teams to co-design differentiated solutions for Grid Automation and Monitoring & Diagnostics (M&D)

Front-End & Back-End Bridge

Serve as the bridge between front-end sales teams and back-end execution
Expand cooperation scope from component sales to system solutions and services
Build a mutually beneficial ecosystem centered on ABB technology
Facilitate direct manufacturing unit (MU) linkage for seamless project execution
Manage the regional project pipeline and provide forecast input to the MU for capacity planning
Monitor project progress and maintain up-to-date pipeline status
Handle non-standard solution applications and complex technical requirements; provide proposals to the Engineering team for custom solutions
Conduct bidding analysis and competitive intelligence gathering; channel customer needs, technical trends, and competitor insights to the Product Management Team (PMT)

Training & Knowledge Sharing

Deliver regular training sessions to FES, partners, and customers
Focus areas: products, solutions, ordering processes/tools, and execution best practices

Our Team

You will join a dynamic, talented, and high-performing team where collaboration, innovation, and continuous learning are at the core of everything we do.

What We're Looking For

Education

Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, Automation, Power Systems, or a related technical field

Experience

5+ years of experience in technical support, sales engineering, or application engineering within the electrical industry
Experience with medium voltage switchgear, circuit breakers, or related components is preferred
Familiarity with the OEM market and partner collaboration models
Proven experience in customer-facing roles with strong presentation, communication, and problem-solving capabilities

Technical Skills

Strong knowledge of medium voltage electrical products and applications
Proficiency in product configuration tools and ordering tools/processes
Ability to read and interpret technical drawings (mechanical and electrical diagrams) and specifications
Sound understanding of relevant electrical standards (IEC, GB, etc.)
Competent in MS Office (Excel, PowerPoint, Word) and technical documentation

Personal Attributes

Excellent customer communication and presentation skills
Fluent in both written and spoken Chinese and English
Strong customer orientation with the ability to build long-term relationships
Agile mindset with quick learning ability and adaptability
Collaborative team player with cross-functional experience
Analytical thinker with a strong problem-solving mindset
Self-motivated; able to work independently and perform under pressure
Comfortable with frequent business travel

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Technical Sales Support

Job Description