Technology Infrastructure Engineer

      Role: Technology Infrastructure EngineerLocation: Bury, Greater Manchester • Role Purpose We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment. This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work. • Key Responsibilities Operational Support & Incident Management • Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution. • Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services. • Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.   Infrastructure Administration • Perform day-to-day server administration tasks across the infrastructure estate. • Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments. • Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates. • Support server and storage hardware platforms, with preference for HPE solutions   Cloud & Microsoft Platforms • Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365. • Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.   Project Work • Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365. • Take technical responsibility for small infrastructure projects as allocated by the line manager. • Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.     • Key Skills & Experience Essential • Experience with Windows Server administration, deployment, and troubleshooting • In-depth knowledge of Active Directory, including Group Policy • Good understanding of networking fundamentals, including DNS and DHCP • Experience administering and supporting VMware vSphere (7.0+) • Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities • Experience supporting Microsoft 365 services • Experience supporting server and storage hardware, preferably HPE platforms • Strong analytical skills, enabling rapid and accurate responses to reactive technical issues   Desirable • Experience with AWS. GCP and Azure platforms • Understanding of Terraform and GitHub administration • Experience with CyberArk and/or Zscaler (ZIA, ZPA)   Personal Attributes • Organised, punctual, and detail-oriented• Strong communicator able to engage both technical and non-technical audiences• Proactive and capable of working independently