Software Engineering Manager - Salesforce

Key Responsibilities 

Engineering Leadership & Team Management 

• Lead and manage Salesforce engineering teams (developers, administrators, and integration engineers) 

• Foster a high-performance, collaborative culture focused on accountability and continuous improvement 

• Provide coaching, mentoring, and career development for team members 

• Conduct performance reviews, goal setting, and talent development planning 

Delivery Management & Execution 

• Own end-to-end delivery of Salesforce solutions from design through production deployment 

• Manage sprint planning, backlog prioritization, and release timelines 

• Ensure delivery within scope, time, and quality expectations 

• Identify and manage risks, dependencies, and cross-team coordination 

Salesforce Platform Development & Oversight 

• Provide technical leadership for:  

• Apex development (classes, triggers, batch jobs) 

• Lightning Web Components (LWC) and UI frameworks 

• Salesforce configuration (Flows, objects, automation) 

• Ensure adherence to Salesforce best practices and minimize technical debt 

• Drive reuse of components and platform standardization 

Architecture, Governance & Standards 

• Partner with enterprise architecture teams to define scalable Salesforce solution designs 

• Enforce platform governance including:  

• Data models and field standards 

• Reusable component design 

• Naming conventions and coding standards 

• Align solutions with enterprise architecture, compliance, and security requirements 

Integration & Enterprise Ecosystem 

• Oversee integrations between Salesforce and enterprise platforms including:  

• Java microservices and APIs 

• Event-driven platforms (Kafka) 

• Legacy and cloud systems 

• Ensure data consistency and reliability across systems 

• Support real-time and batch integration strategies 

DevOps & Release Management 

• Drive CI/CD adoption and release automation using tools such as Copado, Jenkins, or Git-based pipelines 

• Ensure reliable deployment processes and release quality 

• Promote strong testing practices, code reviews, and automation 

• Improve developer productivity and engineering efficiency 

Production Support & Operational Excellence 

• Ensure high availability, performance, and stability of Salesforce applications 

• Establish L2/L3 support models and incident response processes 

• Lead root cause analysis and continuous improvement efforts 

• Drive observability, monitoring, and alerting practices 

Security, Risk & Compliance 

• Ensure Salesforce solutions comply with enterprise security and regulatory requirements 

• Enforce role-based access controls, data protection, and auditability 

• Partner with risk, audit, and compliance teams to meet control objectives 

Business & Product Collaboration 

• Partner with product managers and business stakeholders to translate requirements into technical solutions 

• Align engineering priorities with strategic business goals 

• Support roadmap planning and prioritization for Salesforce initiatives 

Innovation & AI Enablement 

• Drive adoption of new Salesforce capabilities, including AI-driven features (e.g., Agentforce) 

• Identify opportunities to improve customer experience, automation, and operational efficiency 

• Support ongoing platform modernization and transformation initiatives 

Required Qualifications 

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience) 

• 7+ years of Salesforce platform experience (development and/or architecture) 

• 3+ years of experience leading or managing engineering teams 

• Strong expertise in:  

• Apex, Lightning Web Components (LWC), and Salesforce configuration 

• Salesforce data modeling and platform architecture 

• CRM processes (Sales, Service, Onboarding) 

• Experience with:  

• REST/SOAP APIs and enterprise integrations 

• CI/CD pipelines and DevOps practices 

Preferred Qualifications 

• Salesforce certifications (Platform Developer, Architect track, or equivalent) 

• Experience with:  

• Salesforce CPQ, Service Cloud, or Financial Services Cloud 

• Event-driven architectures (Kafka or similar) 

• Cloud platforms (AWS, Azure, or GCP) 

• Experience in financial services or regulated industries 

• Exposure to AI/automation within Salesforce ecosystem 

Key Skills 

• Engineering Leadership & Talent Development 

• Salesforce Platform Development & Architecture 

• CRM & Customer Experience Systems 

• Integration & API Design 

• DevOps & CI/CD 

• Governance, Risk & Compliance 

• Problem Solving & Decision Making 

Success Criteria 

• Delivers scalable, secure, and high-quality Salesforce solutions aligned with enterprise standards 

• Builds and retains strong engineering talent and leadership pipeline 

• Improves delivery predictability, efficiency, and system reliability 

• Drives reuse, cost efficiency, and platform standardization 

• Aligns engineering outcomes with business and customer impact