Planner, Service Production

Reporting to the Planning & Warehouse Manager, the Planner, Service Production is the key point of contact for the Supply Chain function within the Service department. 

He/She anticipates needs, ensures logistical coordination with Supply Chain, and guarantees the continuous optimization of service inventories, as well as alignment between availability and demand for spare parts.

He/She consolidates all service inventories for the Business Unit.

Main responsibilities:

• Anticipate and forecast future Service activity needs in collaboration with Service Sales and Customer Service:
  • Analyze historical data and upcoming orders
  • Lead the monthly cross-functional meeting with Customer Service, Sales, and Supply Chain
  • Develop, propose, and adjust the Master Production Schedule (MPS)
  • Monitor the progress of Service production orders
  • Measure production adherence to the MPS
• Supply Chain flow management and system parameterization:
  • Define and maintain up-to-date Supply Chain parameters for the Service catalog in the ERP system
  • Ensure consistency of management data (forecasts, lead times, stock levels, etc.)
• Inventory management and optimization:
  • Manage and optimize Service inventory based on sales forecasts and set targets
  • Take necessary actions to prevent stock shortages
  • Produce regular reporting on inventory status across the different subsidiaries
• Coordination:
  • Act as the interface between Customer Service and Supply Chain (warehouse, procurement, and purchasing)
  • Analyze feedback related to customer issues and propose corrective actions

Education & Experience:

• Bachelor’s degree (minimum, 3-year degree) in production management and/or logistics
• Minimum 5 years’ experience in industrial production and logistics
• Interest in high-technology systems

Professional knowledge required & Abilities:

• B2 level in English
• Knowledge and effective use of an ERP system (Navision would be a plus)
• Proficiency in Power BI
• Knowledge of inventory analysis tools
• Attention to detail
• Analytical skills and ability to prioritize
• Strong interpersonal skills
• Responsiveness and dynamism