Banquet Captain
Job Description
POSITION SUMMARY
Banquet Captain (Food Services Supervisor)
Working supervisory position responsible for supervising and ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Assist management in training, scheduling, motivating and coaching employees, to ensure optimum performance, achieve the highest level of guest engagement and maximum profitability and serve as a role model for employees.
The ideal candidate must have:
• Hospitality Graduate or Certified Service Professional preferred
• Minimum 3+ year’s previous food and beverage experience required, preferably in a supervisory role.
• Excellent communication, verbal and written in English
• Strong organizational skills required, must be detailed oriented
• Familiarity with food and beverage cost controls.
• Demonstrate Advanced Knowledge of Food & Beverage , Wines, Spirits, Allergies
• Certification of previous training in liquor, wine and food service, certification in alcohol awareness program and C.P.R is desirable
• Experience with working with POS system. Oracle Hospitality ‘MICROS Simphony’ is desirable
• Excellent guest service skills and flexible schedule
• Be willing to work inside and outside under various weather conditions
• Be able to work flexible hours, on weekends and holidays
• Flexible work schedule
Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.