Account Specialist

Job Title: Account Specialist

Job Summary:

The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer’s operational experience at RevSpring.

RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.

Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse teams.

Essential Functions:

· Establish strong and proactive relationships with customers

· Be the voice of the customer inside RevSpring

· Ensure barriers to customer success are removed

· Gather customer requirements, work with technical teams, and implement customer changes

· Problem solving

· Provide consultation to customers on solution best practices

· Manage support tickets for the customer

· Maintain working knowledge of RevSpring services and products

Success in role looks like:

· Manages strong support relationship and takes pride in delighting customers

· Clear and unambiguous communication for change requests and customer needs to internal teams

· Ability to learn a growing portfolio of RevSpring products

· Outstanding internal partner to cross-functional technical teams

Minimum Requirements:

· Demonstrated competency in customer management

· Attention to detail

· Ability to work independently and in a team environment

· Solid technical aptitude with a desire to learn

· Excellent interpersonal skills

· Excellent verbal and written communication skills

· Ability to organize and multi-task job responsibilities effectively

· Proven commitment to providing excellent customer service

Education: Bachelor’s Degree or equivalent work experience