Front Desk Manager - 60k to 70k Fremont Marriott

Core Responsibilities:
 Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
 Have complete understanding of Front Office staff’s job descriptions and duties and be
able to perform duties at any given time.
 Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
 Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
 Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
 Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
 Guide occupancy for maximum yield management of the hotel.
 Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
 Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
 Perform other duties as assigned.
Knowledge, Skills, and Competencies:
 High work ethic, self-initiative , independent judgment
 Proven customer service and problem solving experience
 Regular attendance according to established guidelines
 May be required to work varying schedules to reflect the business needs of the property
 Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
 Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
Physical Requirements:
 Sit, stand and walk for varying lengths of time, often long periods of time
 Bend, stoop, squat and stretch to fulfill cleaning requirements
 Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using
safe lifting techniques
 Push and pull carts weighing up to fifty (50) pounds
 Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving
record as indicated by a copy of Motor Vehicle record.
 Good communication skills, both written and verbal, using written communication skills
to mark completed rooms on daily paperwork
 Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
 Know and be able to administer first aid
 Direct evacuations in an emergency