Veterinary Clinic Support Specialist (Part-time)
Job Description
Hourly Rate: $18.00
Works under the general direction of an assigned supervisor at the Memphis Animal Shelter to assist the pet nursing and veterinary team with daily operational tasks to ensure efficient clinic workflow and quality animal care. Handles incoming calls from the public relating to basic animal shelter services. Provides accurate information in a clear and concise manner in accordance with policies to customers. Provides callers and patrons with additional resources and alternatives available. Maintains clinic inventory and notifies staff of supply shortages. Assists in administering animal care services in accordance with policies on a daily, ongoing, and as needed basis. Assists with handling and placing animals with different temperaments and health conditions in temporary receiving areas. Records and maintains accurate medical and animal records in a log in accordance with policies. Conducts follow-up calls to no-shows for evaluation purposes. Provides daily cleaning and feeding for animals temporarily housed in the intake area. Maintains neatness and cleanliness in areas such as kennels, treatment areas, and clinic spaces. Stays current on updated promotions, shelter services, shelter programs and adoption efforts.
OTHER FUNCTIONS:
1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS:
Must be able to communicate clearly both verbally and in writing with management, staff members, and the general public. Requires the ability to lift and carry objects including animals such as dogs, cats, snakes, livestock, and wildlife (up to approximately 50 lbs.). Requires the ability to operate general office equipment including telephone, computer, printer, and copier.
TYPICAL WORKING CONDITIONS:
Work is performed in an office and clinic environment.
High school diploma and three (3) years of professional experience involving animal services or clerical work; or any combination of experience and training which enables one to perform the essential job functions. Working experience with animals strongly preferred. Bilingual in Spanish is preferred.