1st Line Audit Support (Agent) – South Africa

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

Key Responsibilities:

• Conducting manual audit, validate questionable entries & edit transaction log.
• Require to attend/make a call to validate.
• Ensure quick, efficient and accurate turnaround
• Ensure all actions comply with all data protection legislations

• Email and Text Templates can be created to address each potential scenario
• Once a transaction is logged, it will count towards transaction target
• Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information

• 6 -12 months experience with BPM/Customer Service/Back Office Operations
• Good communication skills (verbal and written) - English
• Understands how one's work relates to or coordinates with the work of others within the team
• Ability to complete multi-step assignments
• Basic computer skills

• Working Hours:

• US Working hours. (Rotational shifts)
• Night shift Allowance dependent on shift rotations.
• Transport for every shift starting/ending after 7PM.