Job Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
We are seeking an Account Manager based in our London, UK offices to support corporate immigration programs for a portfolio of global clients. In this role, you will partner closely with Strategic Account Managers, affiliated law firms, and Envoy’s immigration teams to deliver seamless day‑to‑day client support. You’ll play a key role in guiding users through our platform, managing client requests with precision, and ensuring a responsive, high‑quality immigration experience.
This opportunity is ideal for someone who thrives in a fast‑paced, client‑facing environment, enjoys building strong stakeholder relationships, and has a genuine interest in immigration and global mobility.
What You’ll Do
- Act as the primary day‑to‑day contact for assigned clients, under Strategic Account Manager direction
- Support corporate immigration workflows, case tracking, reporting, and compliance through the Envoy platform
- Resolve client inquiries related to platform use, immigration processes, billing, and reporting
- Manage escalations and coordinate with internal teams and law firm partners
- Prepare and analyse immigration data (cases, expirations, spend, engagement)
- Deliver client trainings and support Account Business Reviews (ABRs)
- Maintain accurate client records and document client sentiment in Salesforce
What You’ll Bring
- 2+ years of experience in account management, customer success, client service, or immigration‑related roles
- Strong interest in corporate immigration or global mobility (experience a plus)
- Excellent communication, organisation, and attention to detail
- Ability to manage multiple priorities in a regulated, deadline‑driven environment
- Proficiency in Microsoft Office; experience with Salesforce, Zendesk, or similar tools preferred
Salary Range: £45,000-£55,000
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