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Job Description
- Provide operational support for Google Cloud Platform (GCP) customers and peers.
- Help customers to resolve issues with network services, and assist with troubleshooting issues with connectivity and performance. Validate and test customer configurations in an interoperability lab environment. Write workflow automation to improve the customer experience.
- Lead improvements in documentation, playbooks, and training for support organizations and Network Operations Centers (NOCs).
- Drive process improvements and automate turn-up and service delivery.
- Participate in on-call rotation for escalated issues.