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Job Description
- Be accountable for consistent execution, customer reliability, and aligning daily work with Global Server Operations (GSO) long-term business strategy. This includes managing site KPIs, incident response, and business operations.
- Focus on talent development, team management, and fostering a positive site culture.
- Define the role in managing risk, ensuring compliance, and handling cross-functional and external relationships.
- Cover the tools and processes for tracking and communicating site performance.