Job Description

To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions. To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions to increase revenue.

• Hello Future Collector

  Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

  As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

  Role Overview:

  To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions. To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions to increase revenue.

  Are you someone who can:  

  • Collect and recover non-performing loans / facilities.
  • Understand banking laws and regulations.
  • Access, maintain and use of electronic systems; LexisNexis, E-justice and Microsoft office.
  • Understand legal processes particularly debt collection.
  • Carry out collections processes within mandate, meeting service level agreement targets and quality standards.
  • Provide an effective and efficient administration service within the Collections Department
  • Obtain all necessary documents needed for files from the different departments, collect and forward files immediately upon request.

  You will be an ideal candidate if you:  

  • A relevant tertiary qualification in Law, Commerce, Finance, Business Management, or a related field.
  • 3–5 years’ proven experience in a Credit, Recoveries, or Legal Collections environment, preferably within a financial institution.
  • An LLB, Paralegal qualification, or a Certificate in Credit / Collections and Recoveries will be an added advantage.
  • Excellent verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders, including legal practitioners.
  • Strong negotiation and conflict resolution skills, with a clear focus on customer service, compliance, and risk mitigation.

   You will have access to:  

  • Opportunities to network and collaborate
  • Challenging Working Environment
  • Opportunities to innovate

  We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside.
• Curious – Believe in insight, creativity, and its power to unlock value. 
• Deeply Invested – Take initiative and be a leader in your own right. 
• Valuing differences – Be inclusive, gracious, decent, and humble. 
• Building Trust not Territory – Crete a culture of sharing. 
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same. 

Are you interested in taking the step? We look forward to engaging with you further. Apply now! 

Closing Date: 11th June 2026

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All applications must be done via the Group’s application portal.  To access the portal, click on the link below. 

https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/login

#LI-HK2

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/06/26