Employment Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Employment Supervisor is responsible for maintaining and enhancing the provision of employment services for refugees, asylees, and SIV clients to attain self-sufficiency. The Employment Supervisor ensures program goals are met and manages quality control for both service provision and contractual compliance.  The Employment Supervisor supervises a team and reports to the Economic Empowerment Manager

Major Responsibilities:

Responsibilities include, but are not limited to: 

Staff Management:

• Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
• Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.

Compliance Documentation: 

• Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists.
• Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals.  This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
• Produce high-quality program reports in a timely manner.  This includes completing or overseeing staff completion various reports to IRC headquarters and funders.
• Assist in grant writing activities, as the opportunities arise.

Client Services:

• Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met.
• Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented.
• Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
• Identify opportunities to advance gender equality with a focus on increasing employability access for women participants. 
• Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients.
• Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.

Team/Office Participation: 

• Participate in all program meetings, staff development activities, and other duties as assigned.
• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments. 
• Comply with all policies, procedures and protocols of the agency.

Requirements:

• Undergraduate degree required; preferably in Social Work, Human Services or a related field of study.
• Minimum two to three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields, or closely related social service delivery.
• Experience supervising, supporting, and training staff strongly preferred
• Experience in a not-for profit or human service agency environment preferred.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
• Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations.  Strong ability to coach staff and take initiative.
• Proven negotiation, interpersonal, and oral and written communication skills, especially in a multi-cultural environment. 
• Must be mission and outcome driven, self-confidence, and commitment to client success.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills.  ETO database familiarity strongly preferred.
• Excellent communication skills, with fluency in written and spoken English.
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Compensation: (Pay Rate: $63,273). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.