Help Desk Support

• Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.

• Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.

• Maintain process and communication with Engineering and other supporting departments.

• Process disposal requests from campus locations.

• Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.

• Assist with the LOB refresh project of 1000 devices a month.

• This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.

This will be a First Shift Position-

The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.

• Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).

• Demonstrate advanced hardware knowledge.

• Demonstrate working knowledge of SCCM Environment and LOB build images.

• Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.

• Knowledge of Remedy, and IT Asset Management are desirable.

Thanks & regards
Praveen K. Paila
470-202-1117