Back to jobs
Job Description
Job Id:
1015
# of Openings:
0
Position Summary:
The In-Room Dining Captain oversees the daily operations of in-room dining service, ensuring all orders are delivered accurately, efficiently, and with the highest level of guest service. This position acts as a liaison between the culinary team, service team, and guests, leading by example and upholding luxury service standards at all times.
Essential Functions:
- Supervise, support, and assist In-Room Dining Servers to ensure timely and accurate order delivery.
- Coordinate with the kitchen, stewarding, and front-of-house teams to ensure seamless service.
- Perform quality checks on orders before delivery to ensure presentation and accuracy.
- Act as the primary point of contact for VIP and special service requests.
- Handle guest concerns and service recovery promptly and professionally.
- Train and mentor in-room dining staff, promoting service excellence and adherence to resort standards.
- Assist with scheduling, side work assignments, and daily shift briefings.
- Maintain cleanliness, organization, and compliance with health & safety regulations.
- Manage inventory and ensure adequate par levels of equipment and supplies.
- Process guest orders using POS systems and ensure proper billing procedures.
- Monitor team grooming, punctuality, and adherence to uniform standards.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications / Special Skills:
- Minimum 2 years of food & beverage experience in luxury hospitality, with at least 1 year in a supervisory or lead role.
- Strong knowledge of fine dining service and etiquette.
- Excellent communication and interpersonal skills.
- Ability to lead a team with a calm, professional demeanor under pressure.
- Familiarity with POS systems (e.g., Micros, Aloha, etc.).
- Able to work flexible shifts, including weekends and holidays.
- ServSafe and/or alcohol handling certification preferred.
Physical Requirements:
- Must be able to lift and carry trays up to 25 lbs.
- Ability to stand, walk, and push carts for extended periods.
- Must be able to navigate guest rooms and corridors safely and efficiently.
Apply for this Position