Job Description
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS Water Laboratory in Geelong has an excellent opportunity for an experienced Client Manager to join our dynamic team. Reporting to the Laboratory Manager as a CRM you will be responsible for the day-to-day management of our major clients in monitoring and managing with strong communication skills within the business and client interaction.
The CRM role within ALS Water includes developing existing business within the environmental clients within the Geelong region. You will be required to assist in identifying future business needs and opportunities as well as managing existing clients in the Australian Water testing markets.
The day to day
Establish strong relationships through regular good communication skills.
Management of all Major Water Key Clients
Project management through daily monitoring of work orders and communication with senior lab productions staff
Ensuring adherence to clients supplied program information.
Compiling monthly reporting outlining performance and quality
Actively marketing the services of laboratory through phone and face to face client contact
Preparation of quotations and follow up.
Assisting and working together with client services team with tenders and quotes
Providing technical information to customers
Liaison with sub-contractors
Work as part of a client services team to achieve team results.
Issuing final certificate of analyses after conduction final checks
Provide back-up and assistance for team when required.
About you/The Essentials
Good working knowledge of quality systems policy and procedures
Strong customer service focus
Excellent verbal and written communication skills
Professional approach with ability to build rapport.
Min 5 years in Water or Environmental lab experience
A solid understanding of NATA and ISO 9001
Tertiary qualification in science or working knowledge or major water operation is desirable.
Good planning and organisational skills
Demonstrated judgement and problem-solving skills.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.