Site Reliability Engineer

Activity

• Have a holistic end-to-end view on the service: application, underlying infrastructure and other dependencies.
• Guarantee that the service you are in charge of can be installed, configured, changed, and operated in compliance with regulation, security, and the expected service levels.
• Improve, through automation, the pipeline from development to operations (CI/CD) and all operations on the service.
• Participate and validate service designs and changes, with the mission to ensure that quality of operations will remain at the proper level.
• Evangelize automation to ensure consistency and as a way to improve availability, consistency, and confidentiality during operations.

• Ensure the 2nd Line of Support for incidents and problem management.
• Identify, gather and analyse metrics and events from both infrastructure and application to provide capacity planning, performance improvements and incident analysis.

• Partner with the business and development teams as the voice of operations.
• Propose application related evolutions to improve service and delivery quality.
• Follow and report the expected and effective advancement of requested evolutions.
• Partner with infrastructure provider as the voice of service delivery.
• Follow the related service level.