Client Service Representative

Client Service Representative | Sydney, NSW

IQVIA is looking for a driven and client-focused Client Service Representative to join our Sydney team. This is a fantastic opportunity to work alongside some of Australia’s most recognised brands ranged across Pharmacy and Grocery - delivering high-impact insights in a dynamic, data-driven environment.

In this role, you’ll partner closely with clients to help them unlock the full value of IQVIA’s products and services, building strong, trusted relationships and delivering outcomes that truly make a difference.

What you’ll be doing

• Build and grow strong relationships with a portfolio of high-profile clients
• Resolve client queries with speed, ownership, and a positive, solutions-focused mindset
• Collaborate with cross-functional teams to deliver a seamless client experience
• Analyse large pharmacy and grocery datasets to uncover trends and generate meaningful insights
• Proactively identify opportunities to add value and enhance client outcomes

What we’re looking for

• Bachelor's degree in relevant field
• 2-3 years of related work experience
• Experience in retail Pharmacy and /or grocery / consumer sales industry ideal
• A confident communicator who can engage and influence stakeholders at all levels
• A curious, analytical thinker with strong problem-solving skills and attention to detail
• A customer-first mindset and a genuine passion for delivering great service
• Experience working with data and the ability to use MS Office and Power BI to analyse, visualise and present data effectively

Why join IQVIA?

• Work with industry-leading data and Australia’s top healthcare and retail brands
• Be part of a supportive, collaborative, and high-performing team
• Enjoy a flexible working model with a blend of office and remote work
• Grow your career in a global organisation at the forefront of healthcare analytics

If you are interested please apply with your resume. If you are successful you will receive an email to complete an online assessment.

Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.