Concession Manager

The Position

Vince is seeking a dynamic, customer service driven Full-Time Concession Manager to join our new retail presence within Harvey Nichols Knightsbridge.

In this role you are responsible for assisting the Store Manager in the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. This individual will be responsible for contributing a significant amount of the stores sales and will be goaled according to the store’s monthly sales plan. Additional responsibilities include help to hire, train and manage store associates to achieve the sales and profit goals. This individual will model the standards for customer service. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. He/she will operate the store in accordance with the company’s operational guideline, follow all loss control procedures and ensure proper floor coverage to maximize store volume. 

What You’ll Be Responsible For:

• Achieve and exceed individual productivity and sales goals 
• Assist in achieving and exceeding the store’s productivity and sales goals 
• Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff
• Cultivate strong working partnerships with Harvey Nichols management, floor staff, and personal shopping teams
• Collaborate on events, styling appointments and cross-departmental opportunities
• Assist the store manager to recruit, train, motivate and retain quality sales associates
• Assist the store manager in evaluation of individual associate’s performance to goals 
• Help maintain a high level of visual merchandising and housekeeping standards
• Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks 
• Protect store assets and inventory. Bring any potential shrinkage information to the store manager’s attention 
• Enforce the company policies and procedures 
• Client Book Management and Clienteling 

What You’ll Bring: 

• Effective & Elevated Communication 
• Solution Driven
• Business Acumen
• Autonomous Operator 

Qualifications/Experience We’re Looking For:

• Minimum of 3 years' experience within luxury retail management, ideally within a department store or multi-brand environment
• Full understanding of specialty retail, including business development, visual merchandising and store operations 
• Computer skills to include operation of retail point of sale system, Word, Excel and email 
• Must be able to lift, carry or otherwise move objects weighing up to 35 pounds when merchandising the sales floor and use ladders or stairs 
• Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff. 
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives 
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels 
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities. 
• A trainer able to teach skills in customer service, selling, and operations

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.