Reservations Coordinator, Pacific Northwest

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Keep Us Organized. Support the Team. Power the Guest Experience.

Pursuit connects guests and team members to iconic places through unforgettable, inspiring experiences. As a Reservations Coordinator for the Pacific Northwest, you’ll be the behind‑the‑scenes team member that keeps our contact center operations running smoothly across multiple geographies.

You’ll focus on the clerical, administrative, data management, and operational support work that helps our leaders and agents stay efficient and accurate. You’ll work closely with Central Reservations Manager and Assistant Manager of the Glacier Park Collection and Alaska Collection and help our agents deliver excellent guest experiences every day.

This role is a great fit if you love systems, details, and process, and you like being the person everyone relies on to keep things on track.

What Makes This Role Exciting:

• Systems & data focus: Work directly in systems including like Maestro, Inntopia, Five9 and other contact center programs.
• Meaningful impact: Your accuracy and organization will directly support our KPIs, guest experience, and team performance.
• Cross functional exposure: Partner with Geo Managers, properties, OTA partners, and other internal teams.

ROLE & RESPONSIBILITIES
Operational & Administrative Support

• Provide day-to-day clerical and administrative support to the Central Reservations Manager.
• Maintain, update, and organize operational documents, reports, and trackers for our contact centers.

Systems & Data Management

• Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
• Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
• Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
• Support data migration and cleanup projects, including organizing, validating, and updating records.

Process, SOPs & Knowledge Management

• Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
• Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
• Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.

REQUIRED SKILLS QUALIFICATIONS & EXPERIENCED

• 2+ years of experience in hospitality, travel, guest service, reservations, or contact center environments.
• Solid understanding of how contact centers and reservation centers operate, including basic KPIs and performance drivers.
• Experience working across multiple systems and comfort learning new platforms quickly.
• Strong attention to detail with a track record of accurate data entry and data management.
• Proven ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills, able to communicate clearly with leaders, peers, and front-line team members.
• Demonstrated problem solving skills, with the ability to proactively identify issues and follow through to resolution.
• Ability to work independently with minimal supervision, while also being an effective team player.
• High level of professionalism and confidentiality when handling sensitive operational and guest information.

Preferred

• Experience with one or more of the following systems: Maestro, Inntopia, reservations and attractions booking platforms.
• Background working with OTA channels and/or hotel and attractions portfolios.
• Experience supporting system audits, data cleanup, or data migration projects.
• Prior involvement in building or maintaining SOPs, process documentation, or knowledge base content.

ADDITIONAL INFO

• Office in Columbia Falls, MT; periodic travel to Glacier Park Collection and Alaska Collection properties as required
• Valid driver’s license required
• Pursuit offers a hybrid work arrangement with 3 days per week in office and the opportunity to work 2 remotely

More Than a Job – An Operational Backbone

This role is ideal for someone who:

• Is a self-starter and wants flexibility and balance, not just a fixed schedule.
• Enjoys keeping complex operations organized and running smoothly behind the scenes.
• Likes working with systems and data and takes pride in getting the details right.
• Thrives in a support role, helping leaders and agents do their best work.
• Is energized by travel, hospitality, and the idea of supporting teams connected to iconic places in the Pacific Northwest and Alaska.
• Wants to grow their career in reservations operations, systems, or analytics within a modern, evolving environment.

Ready to contribute, grow, and be part of something bigger? We want to hear from you! Apply today!

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Columbia Falls, Montana.  Legal ability to work in the United States is required.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.