Administrator-Customer Services.Unit Customer Services-Flour

Job Summary

Create Customer satisfaction by ensuring on time in full order processing and following all concerned departments for the same. 

Roles & Responsibilities

• Handling E2E CS process for local/export business & Walk-In Customers 

• Interaction with scheduler and WH for updating of sales and stock review reports 

• Sales order entry for customer and follow up for order release 

• Tracking and monitoring of External OTIF along with RCA for all the misses 

• Ensuring out of stock orders are prioritized by coordinating with planning / Sales Team 

• Sharing SOA with the customers for his/her area of operation 

KPIs

• OTIF – Daily Once
• Order Bank Update – Daily Once
• RCA for OTIF – Daily Once

Work experience requirement

2-3 years in Customer handling 

Qualification

• Diploma / Bachelor's degree. 

Competencies