Mental Health Recovery Worker

At Rethink Mental Illness, we believe that everyone deserves a life free from stigma, isolation, and crisis. Our Dudley Sanctuary Hub is a safe, welcoming place for people experiencing emotional distress or needing urgent mental health support outside of usual service hours. We’re a passionate, friendly and skilled team — and we’re looking for someone who shares our commitment to person‑centred, compassionate support. The Role As a Mental Health Recovery Worker, you’ll be a trusted, steady presence for people who turn to us when they need support the most. You’ll offer holistic, strengths‑based and recovery‑focused support, helping people feel heard, understood, and empowered. Whether it’s de‑escalating a crisis, exploring coping strategies, or connecting someone to ongoing help, you’ll play an essential role in improving wellbeing and preventing crisis. You will: Provide one‑to‑one emotional and practical support Complete needs assessments and create person‑centred safety and support plans Work collaboratively with service users, carers, colleagues, volunteers and local services Help people understand and manage their mental health and wellbeing Keep accurate records and contribute to continuous service improvement Promote the service at community events and forums Service Hours & Rota The Dudley Sanctuary Hub is open 365 days a year: Monday–Friday: 6pm–11pm Saturday & Sunday: 12 noon–11pm You’ll work on a two‑week rota, alternating between: Week Days Worked Week 1 Monday, Tuesday, Saturday, Sunday Week 2 Wednesday, Thursday, Friday   About You You’re someone who brings warmth, resilience, and a genuine passion for supporting others. You’ll thrive in this role if you can show: Experience supporting people with mental health needs (paid or voluntary) Strong communication, motivational and coaching skills Confidence completing assessments and developing support/risk plans An understanding of mental health, crisis response and strengths‑based approaches Ability to work within clear boundaries, values and professional standards A relevant qualification (e.g., QCF/NVQ Level 3) or a willingness to work towards one A commitment to Rethink values: Passion, Commitment, Openness, Hope, Expertise, Understanding & Equity What You’ll Gain Working at Rethink Mental Illness means joining an organisation built on care, compassion, and purpose. You’ll receive: A supportive team with strong supervision and learning culture Opportunities for professional development and training Access to employee wellbeing support The chance to make a real, lasting difference to people’s lives, every single day (Full reward details available on the full advert on our website.) Ready to Make a Difference? If you’re passionate about empowering people, preventing crisis and providing meaningful mental health support, we’d love you to join our team. Apply today and help us offer hope, connection and stability to people in their moment of need.