Job Description
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!
Job Title: Quality Manager – Quality Assurance
Location: Kolkata, India
Your Role
Responsible for leading Quality Assurance activities, Quality Management Systems (QMS), and continuous improvement initiatives across manufacturing operations. The role will ensure compliance with global quality standards, customer satisfaction, regulatory requirements, and effective implementation of quality processes across products and operations.
Main Responsibilities
Quality Management System (QMS) & Compliance
• Lead and manage the Quality Management System (QMS) to ensure compliance with ISO 13485:2016 and global quality standards.
• Develop, review, update, and maintain quality documentation including Quality Manuals,
SOPs, procedures, and process documents.
• Plan and conduct internal audits, prepare audit reports, and ensure closure of audit findings through effective CAPA actions.
• Conduct Management Review Meetings with leadership teams and functional heads.
• Drive continuous improvement initiatives to strengthen quality systems and operational excellence.
Customer Quality & Complaint Management
• Understand customer requirements and establish effective quality controls aligned with global guidelines.
• Manage customer complaint processes and ensure timely investigation and resolution.
• Analyze market feedback, return lenses, and quality issues to identify improvement opportunities.
• Establish return product verification processes and provide quality assessment reports.
• Drive customer satisfaction improvement initiatives in collaboration with cross-functional teams.
Product Quality & Process Improvement
• Monitor product quality performance and drive key quality improvement indicators.
• Lead quality improvement projects and corrective action plans with Production, Technical, and Operations teams.
• Conduct product and process validation activities including Risk Assessment, IQ, OQ, and PQ validations.
• Support New Product Introduction (NPI) activities by ensuring quality requirements are met before product commercialization.
• Monitor Product Control Plans (PCP) and ensure adherence to quality standards.
Supplier Quality & Development
• Establish supplier qualification processes and monitor supplier quality performance.
• Define quality requirements for raw materials and intermediate products.
• Conduct supplier audits and ensure compliance with company quality standards.
• Drive supplier improvement initiatives through corrective and preventive actions.
Training & Capability Development
• Develop and conduct training programs on product knowledge, quality processes, and compliance requirements.
• Support teams in improving technical capabilities and quality awareness.
• Promote a strong quality culture across the organization.
Cross-Functional Collaboration
• Collaborate with Production, Maintenance, Technical, Supply Chain, HR, EHS, and Global Quality teams.
• Support process standardization and documentation improvements across departments.
• Coordinate with cross-functional teams for risk assessment, change management, and process improvements.
• Ensure products and processes meet quality, safety, and regulatory requirements.
Quality Analytics & Continuous Improvement
• Analyze quality data, failures, trends, and customer feedback to identify improvement opportunities.
• Use quality tools such as Lean Six Sigma, SPC, and problem-solving methodologies.
• Drive data-based decision-making and quality improvement initiatives.
• Identify opportunities to improve processes, reduce defects, and enhance efficiency.
Candidate Profile
Experience
• 12–15 years of experience in Quality Assurance / Quality Management within manufacturing industries.
• Experience working in a multinational environment preferred.
• Experience in Medical Devices, Optical, Healthcare, or manufacturing industries preferred.
Technical Expertise
• Strong knowledge of ISO 13485:2016 Quality Management System.
• Experience in internal audits, CAPA management, risk assessment, and compliance systems.
• Knowledge of Lean Six Sigma, Continuous Improvement tools, SPC, and quality problem-solving techniques.
• Experience in customer complaint handling and resolution.
• Proficiency in MS Office, Excel, PowerPoint, Power BI, and SAP.
Educational Qualification
• Bachelor’s or Master’s degree in Science or equivalent qualification.
Key Skills
• Strong analytical and problem-solving skills.
• Excellent understanding of quality control procedures and regulatory standards.
• Strong attention to detail and result-oriented approach.
• Excellent communication and presentation skills.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to lead quality improvement projects independently.
What's in it for You?
• Opportunity to lead quality transformation initiatives in a global manufacturing organization.
• Exposure to international quality standards and best practices.
• Opportunity to work with global quality teams and cross-functional stakeholders.
• Learning and career growth opportunities.
• Collaborative and quality-driven work environment.