Senior Executive, University Counselling Centre, University Wellbeing Office
Job Description
Senior Executive
The Senior Executive at the University Counselling Centre (UCC) plays a pivotal role in ensuring the efficient and effective functioning of the centre. This role exists to support the administration and management of professional counselling/psychological services and resources at UCC.
It serves to coordinate mental health practitioners’ case assignments, collect and compile data and reports, and execute the day-to-day operations of the centre.
The role also serves as the initial point of contact for students seeking counselling/psychological services, creating a welcoming and supportive atmosphere while also ensuring that counselling/psychological services are organised, data-driven and aligned to promoting student wellbeing.
Key Responsibilities:
Client Service
Respond promptly and professionally to student and stakeholder enquiries via phone, email or in-person visits.
Provide accurate information about counselling/psychological services and appointment scheduling.
Maintain a positive and welcoming atmosphere at the front desk.
Case Assignment Coordination
Assign cases to mental health practitioners efficiently and in a timely manner based on availability and need.
Reception and Operations
Manage the front-facing reception, including scheduling appointments and maintaining calendars.
Coordinate logistics for workshops, seminars and events hosted by UCC/University Wellbeing Office (UWO).
Manage UCC daily operations smoothly and efficiently.
Administrative Support
Monitor and manage UCC’s facilities and equipment to ensure proper maintenance and address any issues or repairs related to facilities and equipment.
Support the implementation and maintenance of technology solutions and software applications to enhance operational efficiency and data management.
Assist with administrative tasks such as managing supplies and budgeting.
Data Compilation and Analysis
Gather and compile data related to counselling/psychological sessions, student demographics and feedback.
Assist in analysing data to identify trends, generate regular reports, and make recommendations for service enhancement.
Requirements:
Minimum qualification of a good diploma with at least 3 years of relevant work experience, or a degree from a recognised university. Preferred fields include psychology, counselling, social work, education, or other related disciplines.
1-3 years of experience working in an administrative role in an educational, mental health or social service setting.
Experience in data collection, analysis, and reporting is valuable.
Possess effective organisation and time management skills
Possess strong problem-solving skills
Possess good interpersonal and communication skills
Proficient in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems)
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU