Assistant Manager Hotel Ops- Full Time (Harrah's Atlantic City)

• Responsible for the Front Office and Front Services areas of the Hotel for Harrah’s Atlantic City.

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

DIRECTLY SUPERVISES:
Supervisor Front Services
Supervisor Front Office
 

Salary rage $60,000 - $62,000

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
• Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
• Assists in the development of and coordinates the implementation of periodic service plans for the department
• Assists in the recruiting, interviewing and hiring of new employees 
• Approves proper scheduling of personnel on all shifts
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
• Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them 
• Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
• Develops departmental training programs with an emphasis on customer service and supervisory leadership
• Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
• Immediately address service breakdowns and follows up to ensure guest satisfaction
• Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
 

Bachelor’s degree preferred. 2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful. LMS experience preferred. Knowledge of resort hotel policies and procedures. Must possess a valid New Jersey driver's license.

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills.
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

NJ CER LICENSE REQUIRED