Room Service Operator - Full Time

Job: Room Service Operator  
Classification: Hourly/Non-Exempt 
Job Category: Service Workers
 
Position Summary 
The Room Service Operator assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection. The Operator assists in additional clerical duties as needed. 

 Essential Functions 
-Provides excellent customer service (patients, nursing staff, physicians, visitors, co-workers, etc). 
-Demonstrates appropriate phone etiquette. 
-Demonstrates knowledge of HACCP Standards. 
-Demonstrates appropriate hand hygiene practices. 
-Demonstrates proper procedures for meal tray assembly and delivery. 
-Demonstrates knowledge of department policy & procedures. 
-Demonstrates knowledge of special diets and is able to offer an adequate substitute if needed. 
-Respectful use of all hospital / equipment. 
-Demonstrates ability to use office software programs (Word, Excel, Access, Health Touch, etc). 
-Demonstrates ability to maintain patient confidentiality. 
-Demonstrates ability to count and verify cash deposits. 
-Wears an approved uniform. 
-Adheres to and follows all patient experience initiatives. 
-Reports to and depart from work on time and as scheduled. 
-Performs other duties as assigned. 
-Must be able to deal with stress while maintaining composure. 
-Works with patient line to ensure meals are all delivered accurately and on time.  
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS). 
 
Work Experience 
-One year of experience in a hospital food service preferred. 
 
Education 
-High School diploma or equivalent preferred. 
-Ability to read and write English preferred. 
-Abilities in counseling and effective oral and written communication skills preferred.  
-Ability to use office equipment (hand-free headset, copy machine, etc) preferred. 
-Computer experience preferred. 
 
Physical Demands and Work Environment 
Lifting/Carrying    Pushing/Pulling             
Lbs.      % Time     Lbs.      % Time 
1-10     34-66      1-10      34-66 
11-20     0-33     11-20      0-33 
21-50     0-33     21-50      0-33 
51-75     0-33     51-75      0-33 
76-100    0-33     76-100    0-33 
  
Movement           % Time 
Bend/Stoop/Twist         0-33 
Crouch/Squat               0-33 
Kneel/Crawl                 0-33 
Reach above Shoulder 0-33    
Reach below Shoulder 0-33 
Repetitive Arm             None 
Repetitive Hand           0-33 
Grasping                     0-33 
Squeezing                   0-33 
Climb Stairs                 0-33 
Walking Uneven           0-33 
Walking Even               34-66 

Environment        % Time 
Indoors              67-100 
Outdoors            0-33 
Extreme Heat      None 
Dusty                 None    
Excessive Noise   0-33 
  
Equipment       % Time 
Motor Vehicles    None 
Foot Pedals         None 
Extreme Heat      None 
Dusty                 None    
Excessive Noise   0-33 

 

Work near         % Time 
Machinery          None 
Electricity          None 
Sharps              0-33 
Chemicals          0-33 
Fumes               0-33 
Heights             None 

Vision        
Depth Perception    Required 
< 20"                    Required 
Color                     Not Required 
Peripheral              Required 
  
Endurance       Hours at Once      Total in 12HR 
Sit                                 1                        3 
Stand                             4                       4.5 
Walk                              4            4.5