Mortgage Sales - Mortgage Banking Assistant Team Lead

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk.  And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work. As a Mortgage Banker Assistant Team Lead, you will operate in a dual role performing functions of a Mortgage Banker Assistant and supporting and leading the Mortgage Banker Assistant associates. On a regular basis you will assist with loan documentation preparation (loan disclosures) to applicants. You will coordinate and communicate the progress, conditions, needs, and closing details to applicants, Mortgage Bankers, Processors, Underwriters, Mortgage Bankers, and external third-party entities. You will act as the escalation point of contact for the Mortgage Banker Assistant Team ensuring their success with these duties. Additionally, you will ensure all disclosures are within Federal and State Law requirements: initial disclosure, re-disclosure and change of circumstance while maintaining compliance with all lending regulations.  As a Mortgage Banker Assistant Team Lead, you will be responsible for holding weekly/monthly meetings with your team, and continually assessing and improving origination policies and procedures for accuracy and efficiency. Additionally, the Mortgage Banker Assistant Team Lead is expected to create and maintain a team environment by leading and motivating the Mortgage Banker Assistants. You will be responsible for hiring, overseeing the training needs for existing and new Mortgage Banker Assistants, and conducting on-going coaching to improve individual and department performance. You will have authority to work with Human Resources to facilitate the progressive discipline process as needed. You will regularly meet with Mortgage Banker Sales Managers, Mortgage Bankers, operational support staff managers and Mortgage Banker Assistants to strategize methods to close any gaps with training, tools, processes, and workflows.   You will be responsible for managing Mortgage Banker Assistant timecards, time-off requests, coverage, overflow support, pipeline management, transaction efficiency and timeliness, training course completion within due dates, and compliance to department policy. All associates are expected to build a great rapport with fellow associates, clients and others treating them with respect and consideration regardless of their status or position. All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Minimum Requirements: To be considered for this position, you must possess the following qualifications. High school graduate or equivalent required. Minimum of five (5) years of mortgage experience. Possess or be able to obtain a National Mortgage Licensing System number.   Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications: Associate’s degree or higher.  5+ years of Residential Mortgage experience strongly preferred. Skills and Abilities:   Below is a general list of desired skills and abilities; this is not an exhaustive list. Ability to communicate effectively both verbally and in written form. Ability to work well as a team player and be flexible as to current urgencies. Demonstrated ability to use discretion, maintain confidentiality, tact, and diplomacy when dealing with clients and co-workers. Ability to manage multiple tasks simultaneously in a fast-paced environment and assist other teams as needed. Analytical, organizational, time management and problem solving ability. Thorough knowledge and understanding of regulatory and compliance issues affecting all aspects of the lending process, including TRID rules. Familiarity of local financial marketplace. Ability to be objective and obtain all sides of every issue, make sound decisions, and display strong leadership skills. Ability to read and interpret loan documents, agency, investor and regulatory agency requirements Self-directed and motivated to accomplish tasks, meet objectives and committed to timelines. Strong client service skills with the ability to interact in a professional manner with both internal and external clients. Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation. Proficient in MS Office applications which include Outlook, Word, Excel, and PowerPoint. Work Environment: Office setting with traditional hours. Sitting for extended periods of time (typically no longer than 8 hours). Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours). Must be able to work overtime to the extent necessary with Manager approval. Must be able to travel as necessary.   The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job.  An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.