Payment Services Officer (Title Commensurate with Experience)

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter/cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Columbus, OH and Indianapolis, IN.

Bankers' Bank is seeking a Payment Services Officer in our Madison, WI headquarters who will coordinate client onboarding and service experience across our payment products including ACH, wire, international services, RTP, FedNow, cash letter, etc. This role will partner with clients, and internal/external stakeholders to ensure effective communication, operational alignment and timely execution of services. Position may require occasional travel, including operation of a motor vehicle.

Payment Services and Support:

• Engages with clients and prospects to review Payments and Cash Management product & service suite options.
• Employ subject-matter expertise, manage and execute lifecycle of but not limited to; new cash letter, RTP, FedNow, ACH, wire, international services, related to client onboarding, merger and acquisition and account closures
• Completes system changes related to new client onboarding, mergers, acquisitions, and account closures
• Build and maintain strong client relationships, with a focus on documentation driven communication and accurate record-keeping within the Client Relationship Management (CRM)
• Lead system demonstrations and deliver comprehensive training programs for prospects, clients, and internal and external end users, ensuring effective product understanding and adoption
• Cultivate and manage strategic relationships with the Federal Reserve, The Clearing House (RTP), and the client, serving as the primary liaison to ensure seamless communication, alignment, and issue resolution across all parties
• Demonstrates comprehensiveness knowledge of core platforms and integrated applications, with the ability to navigate interconnected systems effectively and support operational efficiency across business processes
• Maintain comprehensive knowledge of all the products and services within the Payments and Cash Management suite, along with a strong working knowledge of related departmental services.
• Lead and align business development initiatives in close partnership with product line managers to drive strategic growth and enhance client solutions
• Lead the development and execution of product, system, and operational procedures across the full client lifecycle, including new cash letters, RTP, FedNow, ACH, wire transfers, and international services. Ensure accurate, efficient support for onboarding, mergers, acquisitions, and account closures while driving consistency, operational control, and service excellence
• Develop and advance innovative strategies that optimize the product lifecycle that drives departmental performance
• Manage and escalate technical, clearing partner, and client issues as needed, driving timely resolution and ensuring full closure
• Communicate with clients and team members at the highest level of professionalism and effectiveness, while clearly conveying new and evolving business initiatives to product line managers
• Participate in annual department business contingency and disaster recovery
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Leadership

• Lead Account Services Coordination (ASC) meetings to ensure all account changes are clearly communicated, properly aligned, and fully prepared for execution
• Participate in system development and enhancement testing initiatives, ensuring thorough test documentation, accurate issue identification, and timely reporting to support successful implementation and continuous improvement
• Effectively prioritize projects and daily responsibilities to meet client, departmental, and institutional objectives
• Partner with Correspondent Bankers to support new business onboarding and client retention initiatives related to mergers, acquisitions, and account closures

Administration

• Performs Payment and Cash Management department project-related
• Coordinate and execute all required documentation and agreements for new client onboarding, account closures, mergers, and acquisitions, ensuring fully executed records are accurately maintained within the documentation retention platform.

 

Qualifications

Ideal candidate will have an associate degree in accounting, finance, business or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job. Two or more years of customer service/software testing/payment system/training and demonstration or related experience. Three or more years of progressive leadership and management experience. Demonstrated knowledge of the cash letter clearing process. Demonstrated experience with banking transactions and identifying/implementing process improvements. Prior Federal Reserve Bank products and services and documentation experience. Proficiency in Microsoft and Adobe programs such as Word, Excel, Outlook and adept in learning proprietary systems. Client service experience including documenting processes, procedures and conducting system training. Proficient in multi-tasking and adapting to evolving technologies. Proficient in effective and critical problem-solving skills. Must possess a valid driver's license. Preferred qualifications include a bachelor's degree in accounting, banking, business administration or other related field.