Lead Conversational Developer

Department: 73-436 - Customer Services - CoE

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

Description

Key Responsibilities

• Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar
• Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
• Provide technical leadership and mentorship to a team of conversational developers and designers
• Ensure best practices for NLP, conversation design, testing, and continuous optimization
• Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
• Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
• Stay up to date with advancements in conversational AI, NLP, and NLU technologies

Skills, Knowledge & Expertise

• 5+ years of experience in conversational AI development, with experience in a senior or lead role
• Strong understanding of NLP, NLU, and dialogue management concepts
• Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent
• Proven ability to design and manage complex, multi-turn conversational experiences
• Strong leadership, mentoring, and communication skills

Preferred Skills

• Experience working with enterprise-scale chatbot deployments
• Familiarity with LLM-based conversational solutions
• Background in UX writing or conversation design frameworks