ServiceNow Team Lead / Lead Technical Consultant

We are looking for an experienced and motivated ServiceNow Team Lead / Lead Technical Consultant to join our ServiceNow practice and take a key role in leading, developing and supporting a team of technical consultants.

This role combines people leadership, technical guidance, delivery oversight and stakeholder engagement. The successful candidate will help ensure high-quality ServiceNow delivery, support the growth of consultants in the team, contribute to capability development, and act as a trusted advisor for both internal teams and customers.

The ideal candidate has a strong background in ServiceNow implementation, proven experience guiding technical consultants or developers, and the ability to balance hands-on technical expertise with leadership responsibilities.

Key Responsibilities

Team Leadership & People Development

• Lead, support and develop a team of ServiceNow technical consultants, helping them grow their technical expertise, consulting skills and delivery maturity.
• Support onboarding of new team members by helping them understand our delivery approach, technical standards, tools, project expectations and ways of working.
• Provide regular coaching, feedback and guidance to team members, supporting their career development, performance growth and alignment with their role expectations.
• Foster a positive, collaborative and high-performance team environment where people feel supported, accountable and motivated to grow.

 

Technical Guidance & Delivery Support

• Act as a technical reference point for the team on ServiceNow implementation topics, especially in the ServiceNow areas of expertise.
• Provide hands-on support and technical guidance when needed, including solution design, configuration approach, scripting, integrations, troubleshooting and quality review.
• Help ensure that delivered solutions follow ServiceNow best practices, are scalable, maintainable and aligned with customer requirements.
• Support consultants in resolving technical challenges and navigating complex implementation scenarios.

 

Delivery Quality & Operational Oversight

• Monitor team allocation, workload and utilization in collaboration with the Consulting Manager and delivery stakeholders.
• Support planning and forecasting of team capacity to ensure the right skills are available for current and upcoming projects.
• Identify potential delivery, capability or staffing risks early and work with management to define mitigation actions.
• Contribute to lessons learned, continuous improvement and standardization of delivery practices across the team.

 

Capability & Knowledge Development

• Drive knowledge sharing within the team through internal sessions, technical deep-dives, reusable materials, implementation examples and documentation.
• Identify skill gaps and contribute to training, certification and upskilling plans aligned with market trends, customer demand and ServiceNow roadmap evolution.
• Support the development of internal accelerators, templates, delivery assets and best-practice materials that help scale the team’s capability.
• Stay current with new ServiceNow capabilities and help translate relevant platform innovations into practical knowledge for the team.

 

Stakeholder & Escalation Support

• Act as a point of support for minor delivery or team escalations, helping analyze root causes and propose practical remediation actions.
• Collaborate with Consulting Managers, Project Managers, Architects and other stakeholders to ensure clear communication and effective issue resolution.
• Support the management team in handling more complex escalations by providing technical context, team input and proposed corrective actions.

 

Pre-Sales & Advisory Contribution

• Contribute to pre-sales activities by providing ServiceNow expertise during customer discussions, solution shaping and proof-of-concept activities.
• Support estimation, technical feasibility analysis and solution recommendations for potential new engagements.
• Represent the technical team in a professional and consultative manner with customers and internal stakeholders.

 

Required Experience & Skills

• Strong hands-on experience with ServiceNow implementations, with a solid background in Platform capabilities, CMDB, ITSM.
• Good understanding of ServiceNow platform capabilities, configuration, scripting, integrations and implementation best practices.
• Previous experience leading, mentoring or coordinating technical consultants, developers or implementation teams.
• Ability to provide technical guidance while also supporting people development and team performance.
• Strong communication and stakeholder management skills, with the ability to interact confidently with consultants, managers, project teams and customers.
• Good problem-solving skills and the ability to support escalations in a structured and constructive way.
• Ability to identify risks, capability gaps and improvement opportunities, and turn them into practical actions.
• Strong sense of ownership, accountability and collaboration.

Nice to Have

Experience in additional ServiceNow areas such as CSM, SPM, HRSD, IRM, App Engine or platform architecture.

Experience contributing to pre-sales, solution estimation or proof-of-concept activities.

Experience creating reusable delivery assets, implementation guides, technical standards or internal training materials.

Experience working in a consulting or professional services environment.

What We Offer:

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.