Penalty Notice Administrative Officer
Job Description
Job Details:
Job Reference: HCC624409
Salary Range: £27,780 - £30,564 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 5 July 2026
The Role:
Join Hampshire’s Inclusion Support Service as a Penalty Notice Administrative Officer and become part of a dedicated, friendly, and passionate team working to improve the lives of vulnerable children and young people. This vital role supports attendance in schools by administering the Penalty Notice process, ensuring legal interventions are managed efficiently and in line with statutory guidance. Your work will directly contribute to helping children access the education they deserve.
What you’ll be doing:
- Administer the Penalty Notice process, including issuing notices, tracking payments, and escalating legal sanctions.
- Monitor and triage the team inbox, allocating tasks and ensuring timely, appropriate responses.
- Analyse and interpret data to identify trends, support decision-making, and contribute to training and service improvements.
What we’re looking for:
- Strong administrative and organisational skills, with experience managing complex processes and prioritising work effectively.
- Excellent communication skills, with a professional and empathetic approach to handling sensitive situations.
- Confident IT user with strong data analysis skills and the ability to work accurately in a fast-paced environment while contributing positively to the team.
Take a look at our Candidate Pack for more information about Penalty Notice Administrative Officer role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.
Why join us?
- Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
- Work with a dedicated and passionate team committed to safeguarding and supporting children.
- Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Administrator, Administration, Admin Assistant, Admin Support, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Personal Assistant, Attendance Officer, Attendance Administrator, Administrative Support Officer, Education Administrator, Attendance Support Officer, Legal Process Administrator.
Travel Requirements:
You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.
Additional Information:
Penalty Notice Administrative Officer Candidate Pack
Vetting Requirements:
The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Contact Details for an Informal Discussion:
For general enquiries, please contact [email protected]
For an informal chat about the role, please contact Glen Williams, Assistant Team Manager on [email protected]
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.