Senior Digital Implementation & Testing Lead (Digital Channel)
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Senior APS1 Implementation & Testing Lead is responsible for driving the successful onboarding, testing, and launch of financial institutions (FIs) into Elan’s digital acquisition programs, with a primary focus on APS1.
This role is highly execution-focused and plays a critical part in accelerating client launches by owning testing, resolving integration issues, and driving readiness across internal teams, external partners, and FI stakeholders.
The position operates at the intersection of digital product implementation, vendor coordination, and technical execution, ensuring FIs move efficiently from onboarding through launch and into production.
Key Responsibilities:
1. Testing & Launch Readiness (Primary Focus)
Own end-to-end testing for APS1 onboarding, including:
Test account setup and validation
Widget behavior and offer display verification
Data pass-through validation
Execute and manage UAT cycles across multiple FIs simultaneously
Ensure all readiness criteria are met prior to launch
Validate branding, configuration, and customer experience outputs
2. Drive FI Onboarding Through Gate 2 → Launch
Actively manage late-stage onboarding activities for FIs
Ensure all technical, data, and configuration requirements are completed
Push FIs through final readiness steps to achieve go-live
Prevent delays by proactively identifying gaps and risks
3. Exception Path Resolution
Own resolution of FIs in the Exceptions Path
Identify and help resolve:
Data gaps
Suppression requirements
Missing integration inputs
Coordinate with FI technical teams, platform providers, and TransUnion to close issues
Reduce onboarding delays by accelerating clearance of exception requirements
4. Issue Triage & Resolution Across Partners
Act as primary point of coordination for issue resolution across:
TransUnion (APS1 widget, prescreen logic)
Online banking platforms (Q2, Alkami, Candescent, others)
Internal teams and FI partners
Quickly diagnose issues and determine likely root cause
Assign clear ownership and drive resolution to completion
Maintain issue tracking and escalation discipline
5. Vendor & Partner Execution Management
Work closely with external partners to ensure timely execution
Hold vendors accountable for timelines and deliverables
Facilitate technical discussions and ensure alignment across parties
Drive execution momentum across multiple organizations
6. Post-Launch Stabilization & Support
Monitor newly launched implementations for issues
Address defects, inconsistencies, and production gaps quickly
Support white-glove FI implementations and escalations
Ensure stable performance following FI launch
7. Process Improvement & Scalability
Identify recurring onboarding and testing issues
Develop repeatable testing frameworks, checklists, and workflows
Improve speed and consistency of FI onboarding
Support scaling from limited onboarding to multi-platform execution
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight or more years of experience in marketing or related field
Preferred Skills/Experience
5–10+ years experience in:
o Technical project management
o Digital implementations
o Platform onboarding or integration-based roles
Strong experience with:
o Testing / QA / UAT processes
o Multi-party coordination across vendors and stakeholders
o Ability to understand and navigate:
Web-based integrations
Data dependencies and system interactions
o Proven ability to manage multiple parallel workstreams
o Strong problem-solving and issue resolution skills
o High sense of ownership, urgency, and accountability
o Excellent communication skills (clear, direct, concise)
o Experience in financial services, fintech, or regulated environment
Familiarity with:
o API or widget-based integrations
o Digital banking platforms or customer-facing web systems
o Experience working with third-party vendors (SaaS, martech, or platform providers)
o Exposure to data validation, testing environments, or system configuration workflows
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.