Residences Assistant Manager
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
About the Role — Assistant Residence Manager
As an Assistant Residence Manager, you will support the daily operations of the residence to ensure a safe, welcoming, and well‑managed living environment for all residents. You will work closely with the Residence Manager and other team members to provide exceptional service, resolve issues promptly, and maintain high operational standards. This role combines leadership, customer service, administration, and community engagement.
What You Will Do
Support the Residence Manager in overseeing daily residence operations.
Supervise front‑line staff and ensure excellent service delivery.
Handle resident inquiries, concerns, and incident reports professionally.
Assist in maintaining safety, cleanliness, and compliance with organisational standards.
Monitor occupancy levels and assist with reporting and documentation.
Help plan and deliver community‑building activities and programs.
Conduct regular inspections of residence facilities and escalate issues when needed.
Participate in staff, training, and performance support.
Act as the point of contact during the Director of Residences Residence Manager’s absence.
What You Bring
Strong leadership and interpersonal skills with the ability to build positive relationships.
Experience in hospitality, property management, student housing, or customer service (preferred).
Excellent problem‑solving and conflict‑resolution abilities.
Ability to multitask and remain calm under pressure.
Strong organizational and administrative skills.
Fluent in English, with French language proficiency a plus.
Professional communication skills, both verbal and written.
Commitment to maintaining a safe, respectful, and inclusive community environment.
Flexibility to work evenings, weekends, and on‑call shifts as needed.
High level of responsibility, integrity, and teamwork.
What We Offer
22 days of vacation plus public holidays.
Travel Allowances
Complimentary meals and uniform cleaning.
Medical and life insurance.
Employee Assistance Program and worldwide complimentary room nights.
Opportunities for growth and development.
Schedule & Hours
Full-time role.
The management level for this position is:
Operations - Assistant Department Head
The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.